In case you haven’t noticed, across the United States, people are staring at their phones while walking through the streets in search of winged creatures. They are playing Pokémon Go and suffering everything from minor scrapes to catastrophic injury and death. Why are all these people playing Pokémon getting hurt? Are they stupid? Inattentive? Negligent? Grossly Negligent?
Nope. They are suffering from a phenomenon I’ve written about before – Inattentional Blindness.
Some of my readers were skeptical that such a thing even exists. Sometimes attorneys, with their analytical minds, doubt that such a thing exists. Pokémon in your law practice?
Of course, there was the famous Invisible Gorilla Experiment that was conducted where observers who focused on basketball players didn’t see a man walk across the basketball court – in a gorilla suit.
And then came Pokémon – as if a social scientist’s wish was granted.
Hundreds of Pokémon players – across the United States – are walking in front of cars, falling in holes, bumping into each other and generally getting injured in every way imaginable.2 They are victims of Inattentional Blindness.
I couldn’t imagine a better way to illustrate that the more you focus on one thing, the less able you are to see everything else. That is inattentional blindness.
What Does That Have to Do With a Law Practice?
So what does that have to do with the practice of law? How about this? The more an attorney focuses on a client, a case, a transaction – anything – the less they are able to see everything else.
We are not taught that perception is limited. Somehow, lawyers end up believing that whatever the challenge is, we can rise to the occasion. If there are several challenges at one time, we can rise the occasion.
But the science suggests that we, in particular our perception, is limited. When we are focusing on one challenge, we have less ability to focus on another challenge at the same time. We have less ability to focus on people or things that are not a challenge.
Like reconciling bank statements.
Like a significant other.
Like our own health.
Establish Systems To Avoid Pokémon In Your Law Practice
Systems (such as policies, checks and balances and verification) are an effective way to ensure that inattentional blindness does’t injure you or your practice.
If you insist on playing Pokémon, a great system might be to always have a spotter so that you don’t step off into an open manhole. Hey, take turns so your spotter can play too.
If you insist on focusing on being the best attorney, a great system might be to make sure that similar systems are in place to ensure your clients, firm, and you don’t get injured as well.
Although counterintuitive, research has overwhelmingly shown that Inattentional Blindness is real and dangerous. See American Psychological Association, Sights Unseen (or see the closest distracted driver.) ↩
What if your next email went viral? Can you protect attorney email from going public? Really public? If someone subpoenaed my attorney email account, they may find these statements peppered throughout my emails:
“Since the statute has been amended, there is no basis for creating two entities.”
“On your way home will you pick up some cashews?”
“My client is not willing to accept that offer unless your client will agree to confidentiality.”
“Love you too, shmoog – ums.”
“See if Ray Scott will help you, he helped me pick fishing spots last Spring.”
I may have been able to object to one of these emails (the first one) based on attorney-client privilege. Based on the facts of the action, the rest of them are probably going to be produced in response to a subpoena. Once I’ve produced them, they are one step closer to going viral.
Attorney-Client Privilege Is Limited
One way to protect attorney email is to make it clear that you intend for the email to be privileged. Remember that for attorney-client privilege to attach, the email chain has to be for the purpose of seeking or giving legal advice.
-Statute interpretation – YES
-Cashews, love, fishing expert – NO
-Business advice – NO
If you intend for the email to be privileged, say so. An introductory phrase like, “In response to your legal question,” goes a long way in evidencing your intention.
And then there is waiver. Attorney-client privileged communications published to third parties waive the privilege. Yes, it is easy to forward an email, but one forward may destroy privilege. In some jurisdictions, the waiver is extended to the ENTIRE SUBJECT MATTER.
Why Not Two Email Accounts?
One way to protect attorney email is to avoid mixing it in with all of your other email. So why not maintain two separate email accounts – one for attorney-client communications and another for everything else? The email account for attorney-client email could have the most recent disclaimers related to clients and law practice. In the event it was subpoenaed, all of the emails would be privileged.
The email account for all other communications, however, would have a much broader disclaimer.
-I am not providing any advice in this email as an attorney and you follow any such advice at your own risk.
-No amount of email communication establishes a business or attorney-client relationship.
-Unless there is an express, written agreement to the contrary, I am not in a business or professional relationship resulting from this email or any series of emails.
How about this disclaimer that my local deputy sheriffs have on their email account?
-The opinions expressed are my own and do not represent those of the Shelby County Sheriff’s Office, The Shelby County Commission, County Government, or Elected Officials.
Or At Least Flag Privileged Communications
One way to protect attorney emails is to have a standard flag for those you intend to protect. If you insist on keeping all of your emails in one account, consider a heading at the beginning of the email that you intend to be privileged that states something like this:
PROTECTED BY ATTORNEY-CLIENT PRIVILEGE DO NOT FORWARD OR SHARE
You can even add a disclaimer in your email signature that states how emails without this heading are intended to be treated.
Note that the opposite method does not work. Adding “ATTORNEY-CLIENT PRIVILEGE” to all of your emails does not make them privileged. In fact, stating that emails which are obviously not privileged are privileged weakens your privilege claim on emails that actually should be privileged.
Or Just Don’t Write It At All
You know it, but just as a reminder, once something is written, there is a chance it will outlast you. Once it is transmitted in any way through the internet, it will outlast you. Your case will be finished, you will be resting in the great beyond and your email will still be floating around in cyberspace. If you consider that your email may be a large part of your legacy, you may write more purposefully.
And while you are living there is another consideration. What you write in an email may end up on the front page of the paper (or the Huffington Post). Even if you have written the email, ask yourself, “what if this went viral tomorrow?” before you click send.
Question whether you should write it at all. If a quick phone call is faster, expresses your tone of voice better, and more clearly communicates what you want to say, why write an email at all?